RAG & Knowledge Management

Turn your documents into an intelligent knowledge base your AI can search, understand, and reason over.

How It Works

OpenRails transforms your documents into a searchable knowledge layer in four steps:

Upload

Add documents through the dashboard, API, web crawler, or connectors. OpenRails handles PDFs, Office documents, images, video, audio, and more.

Process

Documents are automatically parsed, split into meaningful segments, and indexed. Images are OCR'd, audio and video are transcribed. The system extracts both content and relationships between concepts.

Search

When users ask questions, OpenRails searches your knowledge base using two complementary approaches — finding content that matches the meaning of the question AND tracing relationships between concepts for deeper understanding.

Answer

Search results are filtered by the user's access level, then passed to the AI model to generate an accurate, sourced answer. Citations link back to the original documents.

Smarter Search with Dual Retrieval

Most AI platforms rely on a single search method. OpenRails combines two approaches for significantly better results:

Semantic Search

Finds content that matches the meaning of a question, even when the exact words don't appear. Great for natural language queries across large document sets.

Knowledge Graph

Traces relationships between people, places, concepts, and events. Answers "who reported to whom" or "which products are affected by this regulation" by understanding connections.

Why both? Semantic search finds relevant passages. The knowledge graph finds relevant relationships. Combined, they deliver more accurate, complete answers — especially on complex questions that require reasoning across multiple documents.

Organize with Data Lakes

Data lakes let you organize your knowledge into logical collections — by department, project, topic, or any structure that fits your organization:

Built-In Security

Security is enforced at every level of the knowledge pipeline. Documents and collections are assigned security tiers, and access controls follow the content all the way through to AI-generated responses.

End-to-end enforcement: A user with limited clearance will never see restricted content — not in search results, not in AI answers, not in citations. Security boundaries hold even when content passes through the AI layer.

Works with Your Documents

OpenRails handles all major document formats out of the box:

Documents
PDF, Word, PowerPoint, Excel, text files
Images
PNG, JPG, TIFF — with automatic OCR
Media
Video and audio files — automatically transcribed
Web & Data
HTML, JSON, CSV, XML, email